You are dealing with a highly agile and mobile consumer base. The advent of digital technology has made people highly extrovert and has given them the opportunity to voice their concerns openly. Yeah, forget about voicing concerns; in fact, they can simply blow your brand out into the nothingness if you fail to address their [...]
If you wish to outsource your business process then you must hire the best of the call centre to do the job for you. The excellence of a call centre depends on the qualities of the agents as because they are the one who actually represents you in front of your customers while making the [...]
The demand for inbound call services is increasing day by day as many well-established companies are availing such services in order to serve the customers effectively. In the present markets, there is the huge demand for inbound as well as outbound call services Several call center services are well running their vast services across the [...]
You must agree that the backbone of a successful business is having happy customers. The call centers are the point where customers first get in contact with your business executives when they want any information or face any nature of a problem. So, having the best-managed call center is the ultimate way of having happy [...]
“The persuasion of a friend is a strong thing.” Homer We need a moment of silence, please. There’s been a death. Cold calling has officially kicked the bucket. RIP cold calling. Sorry, but you won’t be missed. True, you’re not supposed to speak ill of the dead, but in this case, we’ll make an exception. [...]